PayPro's Virtual Library -
Compiling the Best E-Commerce News,
Insights and Resources for the Competitive Online Seller

Are you a freemium victim?

19.12.2017 Management, Marketing, Sales

Many companies that struggle with growth at some point in their evolution or are considering trying a new, maybe even bold strategy, end up giving a chance to the freemium model. The freemium pricing strategy has been around since the 80s, picking...

Apps, Business Models, Freemium, Licensing, SaaS, Software


4 reasons why you have to improve your customer support before switching to recurring payments

04.12.2014 Management, Sales

When switching to recurring payments for software products, it is important to understand that customer support will now play a central part in your business. After all, when a customer signs up for a subscription, he actually signs up to a relationship...

B2B, B2C, eCommerce, Product Pricing, SaaS, Support, User Experience


Two latest must-have features for an outstanding online customer service

22.05.2014 Management

Let me ask you a question; What channels do your customers prefer to reach out for help, is it phone, email or social media? Please let us know in the comments below. We are witnessing major shifts in the software industry today....

B2B, B2C, Cart Conversion, SaaS, Sales, Support, Tools


How to prevent dissatisfied customers from churning

08.04.2014 Management

The reality of SaaS industry is that the customer service is one of the core elements of customer engagement, satisfaction and ultimately, retention. With that said, customer service is clearly one of the pylons on which the SaaS product experience rests. But...

B2B, B2C, Churn, Management, SaaS, Support


Great customer service drives company growth

26.11.2013 Management

The world is spinning faster and faster. The technology accelerates our daily activities and e-commerce industry is not an exception. In today's ecommerce environment, customer service expectations are higher than ever before. The buyers no longer have the time, patience or desire...

Churn, Sales, Support

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Recent Posts
PayPro Global Completes PCI-DSS Level 1 Service Provider Certification

PayPro Global, international e-commerce solutions provider, confirms the high-security and top performance levels of its payment services for software, digital...

PayPro Global Receives Top eCommerce Software Achievements from Business Software Directory

At the beginning of a great new year, our entire team is celebrating the most recent recognition of our e-commerce...

Are you a freemium victim?

Many companies that struggle with growth at some point in their evolution or are considering trying a new, maybe even...

Bloggers
Meir Amzallag
Meir Amzallag

Co-founder and CEO of PayPro Global

Adina Cretu
Adina Cretu

Content Marketing Manager at PayPro Global

Kateryna Shevchenko
Kateryna Shevchenko

Online Marketing Manager at PayPro Global

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